Frequently Asked Question
We take pride in providing visitors safe, convenient, and reliable parking. We aim to ensure every customer receives fair and reasonable service when parking at Car Parking Chester.
Below, we compiled a list of frequently asked questions (FAQs) to help answer any questions.
Simply click on a question to reveal the answer! If you can’t find what you’re looking for, feel free to contact us, and our team will be happy to assist you.
Car Parking Chester is conveniently located on Newgate Street, Chester, CH1 1DE, just a short walk from Grosvenor Shopping Centre. Its central location makes it easy to access popular spots like Chester Cathedral and Chester Train Station and nearby restaurants, hotels, and attractions.
Parking rates at Car Parking Chester start at £3 for up to one hour. A full day of parking (up to 24 hours) costs £15. For a detailed list of rates, please click here.
We offer several convenient payment methods at Car Parking Chester. You can pay by card at any Pay Station (cash payments are not accepted). For a seamless experience, you can sign up for Hozah® Autopay, which automatically charges your vehicle when you enter and exit the car park, no need for tickets or queues. If you prefer, you can also make a one-time online payment for added convenience.
🔹 Sign up for Hozah® Autopay for automatic billing.
Our Pay Stations are located in the car park lobbies on Levels 1, 2, and 3 for easy access.
No, all payments must be made when leaving the car park.
Yes! We offer monthly, quarterly, and annual parking permits through Hozah®. You’ll need to create a Hozah® account to purchase a permit, as this option isn’t available at Pay Stations.
No, parking is available on a first-come, first-served basis.
Season ticket holders have access to 401 parking spaces. While spaces are first-come, first-served, our large capacity means finding a space is rarely a problem.
Yes, Car Parking Chester is equipped with 24/7 CCTV surveillance and regular security patrols to ensure your vehicle’s safety.
Yes, we provide dedicated spaces for disabled drivers. If you need assistance, our support team is available during business hours.
Yes, we have designated parking spaces for parents with children under 12 or those using prams and car seats. These spaces offer extra room for easier access.
No, Car Parking Chester is a dedicated car park for cars only. We do not have spaces for motorcycles, bicycles, or scooters.
We don’t currently have EV charging stations, but electric vehicles can park in any space.
Vans and other four-wheeled vehicles under 2.05m in height are permitted.
No, luggage trolleys are unavailable as this is a dedicated car park.
Yes! We have an All-American car wash on site offering full valet service. While you park, you can have your car professionally cleaned inside and out.
We don’t offer locksmith or vehicle entry assistance.
If you encounter an issue with a Pay Station, don’t hesitate to contact our support team with details of the location and any error messages.
If you see someone misusing a reserved space, please report it to our support team. We take misuse seriously and will look into it.
For help with payments, parking options, or general inquiries, contact our support team:
📞 Phone: 01245 392 289
📧 Email: [email protected]
Our team is available during business hours to assist you.